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Five9, Inc.

NASDAQ•FIVN
CEO: Mr. Michael Burkland M.B.A.
Sector: Technology
Industry: Software - Infrastructure
Listing Date: 2014-04-04
Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States, India, and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. The company's platform comprises of including interactive virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, and AI summaries that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
Contact Information
3001 Bishop Drive, Suite 350, San Ramon, CA, 94583, United States
925-201-2000
www.five9.com
Market Cap
$1.23B
P/E (TTM)
31.0
44.5
Dividend Yield
--
52W High
$31.78
52W Low
$15.68
52W Range
0%
Rank59Top 87.6%
2.2
F-Score
Modified Piotroski Analysis
Based on 10-year fundamentals
Weak • 2.2 / 9 points
Scoring Range (0-9)
8-9: Excellent Value
6-7: Strong Fundamentals
4-5: Average Quality
0-3: Weak Performance
Data Period: 2016-2025

Financial Dashboard

Q4 2025 Data

Revenue

$300.28M+0.00%
4-Quarter Trend

EPS

$0.25+0.00%
4-Quarter Trend

FCF

$77.33M+0.00%
4-Quarter Trend

2025 Annual Earnings Highlights

Key Highlights

Revenue Growth Reaches $1.15B Revenue reached $1,149.1M in 2025, showing a 10% increase over $1,041.9M reported in 2024.
Achieved Net Income Status Reported Net Income of $39.4M in 2025, successfully reversing the prior year's net loss of $(12.8)M.
Gross Margin Expansion Gross profit margin improved to 55% in 2025, up from 54% in 2024, driven by subscription revenue increases.
Retention Rate Moderates Annual Dollar-Based Retention Rate stood at 105% for 2025, slightly lower than 108% recorded in 2024.

Risk Factors

Macroeconomic Headwinds Persist Continued adverse economic conditions, inflation, and global conflicts may reduce overall demand and harm future revenue growth.
AI Transition Revenue Risk Replacing subscription license revenue with AI solution revenue is difficult to forecast, risking material shortfalls if not managed.
Cybersecurity Incident Exposure Security breaches or cyber-attacks could result in litigation, regulatory risk, and significant harm to reputation and business results.
Intensifying Market Competition Highly competitive market with increasing entrants; failure to compete effectively harms operating results and market position.

Outlook

Prioritizing AI Strategic Investments Focusing on driving profitable growth by prioritizing investments in key strategic areas, especially AI capabilities and platform enhancement.
Continued Sales Force Expansion Plan to continue expanding direct sales force both domestically and internationally to support revenue growth objectives.
Sustained R&D Expenditures Expect significant ongoing expenditures in R&D to enhance platform functionality and introduce new AI-enabled automation features.
Managing Future Growth Strain Future growth requires improving operational and financial controls to avoid service quality declines or system failures impacting customer satisfaction.

Peer Comparison

Revenue (TTM)

TDC stock ticker logoTDC
$1.66B
-5.0%
PGY stock ticker logoPGY
$1.26B
+25.6%
CSGS stock ticker logoCSGS
$1.22B
+2.2%

Gross Margin (Latest Quarter)

ADEA stock ticker logoADEA
92.2%
-0.4pp
DV stock ticker logoDV
82.5%
-0.4pp
NTCT stock ticker logoNTCT
81.6%
+2.1pp

Key Metrics

Symbol
Market Cap
P/E (TTM)
ROE (TTM)
Debt to Assets
ADEA$2.50B22.426.3%41.9%
TDC$2.48B19.066.4%31.5%
CSGS$2.28B39.319.5%38.0%

Long-Term Trends

Last 4 Quarters
Revenue
Net Income
Operating Cash Flow
4Q Revenue CAGR
2.4%
Moderate Growth
4Q Net Income CAGR
224.7%
Profitability Improved
Cash Flow Stability
100%
Strong Cash Flow

Deep Research

Next earnings:Apr 29, 2026
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EPS:-
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Revenue:-
Financials
Earnings Calls
Reports
News
Income Statement
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Ratios
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LTM
No Data