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Five9, Inc.

Five9, Inc.

NASDAQ•FIVN
CEO: Mr. Michael Burkland M.B.A.
Sector: Technology
Industry: Software - Infrastructure
Listing Date: 2014-04-04
Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States, India, and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. The company's platform comprises of including interactive virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, and AI summaries that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
Contact Information
3001 Bishop Drive, Suite 350, San Ramon, CA, 94583, United States
925-201-2000
www.five9.com
Market Cap
$1.44B
P/E (TTM)
48.8
65.7
Dividend Yield
--
52W High
$49.90
52W Low
$17.71
52W Range
4%
Rank59Top 87.6%
2.2
F-Score
Modified Piotroski Analysis
Based on 10-year fundamentals
Weak • 2.2 / 9 points
Scoring Range (0-9)
8-9: Excellent Value
6-7: Strong Fundamentals
4-5: Average Quality
0-3: Weak Performance
Data Period: 2016-2025

Financial Dashboard

Q3 2025 Data

Revenue

$285.83M+8.20%
4-Quarter Trend

EPS

$0.23-484.61%
4-Quarter Trend

FCF

$48.69M+134.14%
4-Quarter Trend

2025 Q3 Earnings Highlights

Key Highlights

Nine Month Revenue Growth Revenue reached $848.8M for nine months ended September 30, 2025, reflecting an 11% increase compared to prior year.
Profitability Turnaround Achieved Swung to $19.7M net income for nine months 2025, compared to a $24.4M net loss reported in the same period 2024.
Operating Cash Flow Rises Net cash provided by operating activities increased to $142.6M for nine months 2025, up from $93.4M in 2024.
Gross Profit Margin Expansion Gross profit grew 14% to $466.4M for nine months 2025; gross margin percentage improved to 55%.

Risk Factors

Macroeconomic Headwinds Persist Continued macroeconomic challenges, inflation, and global conflicts pose uncertain adverse impact on future revenue and operations.
Liquidity Impact from Debt Cash position decreased following $434.4M cash payment to settle 2025 convertible senior notes at maturity in June 2025.
Uncertain Legal Exposure Class action lawsuit filed in late 2024; management currently unable to estimate reasonably possible loss or range of losses.
R&D Capitalization Masking Increased R&D capitalization reduced reported R&D expense by $13.9M for nine months 2025 versus 2024.

Outlook

New Share Repurchase Plan Board authorized $150.0M share repurchase program in October 2025, including a $50.0M accelerated repurchase plan.
Strategic AI Investment Focus Prioritizing investments in AI via 2025 Reduction in Force Plan to drive profitable growth and support long-term outlook.
Future Financing Flexibility Future capital needs depend on growth rate, market acceptance, and potential M&A; equity issuance risks stockholder dilution.
Long-Term Margin Expectations Expect gross margin to increase long-term as recurring subscription revenue growth outpaces investments in professional services.

Peer Comparison

Revenue (TTM)

Teradata CorporationTDC
$1.65B
-8.2%
CSG Systems International, Inc.CSGS
$1.22B
+3.3%
Five9, Inc.FIVN
$1.13B
+12.5%

Gross Margin (Latest Quarter)

Adeia Inc.ADEA
83.2%
-16.8pp
NetScout Systems, Inc.NTCT
80.1%
+2.1pp
LiveRamp Holdings, Inc.RAMP
70.2%
-2.2pp

Key Metrics

Symbol
Market Cap
P/E (TTM)
ROE (TTM)
Debt to Assets
TDC$2.96B25.368.8%32.5%
CSGS$2.21B26.329.1%38.4%
NYAX$2.07B88.412.7%26.2%

Long-Term Trends

Last 4 Quarters
Revenue
Net Income
Operating Cash Flow
4Q Revenue CAGR
0.9%
Moderate Growth
4Q Net Income CAGR
15.8%
Profitability Improved
Cash Flow Stability
100%
Strong Cash Flow

Research & Insights

Next earnings:Feb 19, 2026
|
EPS:$0.79
|
Revenue:-
Reports
All Years
  • Form 10-Q - Q3 2025

    Period End: Sep 30, 2025|Filed: Nov 6, 2025|
    Revenue: $285.83M+8.2%
    |
    EPS: $0.23-484.6%
    Miss
  • Form 10-Q - Q2 2025

    Period End: Jun 30, 2025|Filed: Jul 31, 2025|
    Revenue: $283.27M+12.4%
    |
    EPS: $0.02-108.9%
    Miss
  • Form 10-Q - Q1 2025

    Period End: Mar 31, 2025|Filed: May 1, 2025|
    Revenue: $279.71M+13.2%
    |
    EPS: $0.01-110.4%
    Miss
  • Form 10-K - FY 2024

    Period End: Dec 31, 2024|Filed: Feb 21, 2025|
    Revenue: $1.04B+14.4%
    |
    EPS: $-0.17+85.0%
    Miss
  • Form 10-Q - Q3 2024

    Period End: Sep 30, 2024|Filed: Nov 7, 2024|
    Revenue: $264.18M+14.8%
    |
    EPS: $-0.06-78.6%
    Miss
  • Form 10-Q - Q2 2024

    Period End: Jun 30, 2024|Filed: Aug 8, 2024|
    Revenue: $252.09M+13.1%
    |
    EPS: $-0.17-43.3%
    Miss
  • Form 10-Q - Q1 2024

    Period End: Mar 31, 2024|Filed: May 2, 2024|
    Revenue: $247.01M+13.1%
    |
    EPS: $-0.10-74.7%
    Miss
  • Form 10-K - FY 2023

    Period End: Dec 31, 2023|Filed: Feb 22, 2024|
    Revenue: $910.49M+16.9%
    |
    EPS: $-1.13+16.3%
    Miss