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Freshworks Inc.

Freshworks Inc.

NASDAQ•FRSH
CEO: Mr. Rathna Girish Mathrubootham
Sector: Technology
Industry: Software - Application
Listing Date: 2021-09-22
Freshworks Inc., a software development company, provides software-as-a-service products worldwide. Its software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Customer Experience products include Freshdesk, a ticketing-centric customer service solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshsales, an advanced and user-friendly sales automation solution; and Freshmarketer, a marketing automation solution for businesses to redefine their marketing strategies. Employee Experience products include Freshsales Suite, which offers businesses a unified platform that facilitates cohesive engagement and detailed tracking of customers throughout their entire buying journey; Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; and Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; and Device42. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
Contact Information
2950 South Delaware Street, Suite 201, San Mateo, CA, 94403, United States
650-513-0514
www.freshworks.com
Market Cap
$3.36B
P/E (TTM)
-60.8
86.8
Dividend Yield
--
52W High
$19.77
52W Low
$10.51
52W Range
9%
4.0
F-Score
Modified Piotroski Analysis
Based on 10-year fundamentals
Average • 4 / 9 points
Scoring Range (0-9)
8-9: Excellent Value
6-7: Strong Fundamentals
4-5: Average Quality
0-3: Weak Performance
Data Period: 2015-2024

Financial Dashboard

Q3 2025 Data

Revenue

$215.12M+15.30%
4-Quarter Trend

EPS

-$0.02-79.84%
4-Quarter Trend

FCF

$61.68M+49.44%
4-Quarter Trend

2025 Q3 Earnings Highlights

Key Highlights

Nine Month Revenue Growth Total revenue reached $616.1M for nine months, showing strong 17% growth compared to prior year period.
Operating Loss Significantly Narrows Operating loss improved substantially to $(26.5M) for nine months, down from $(114.8M) last year.
Strong Operating Cash Flow Net cash provided by operating activities totaled $180.0M for the nine months ended September 30, 2025.
Share Repurchase Program Complete Completed $400M share repurchase authorization, spending $384.5M across 26.9M Class A shares repurchased.

Risk Factors

Macroeconomic Pressures Persist Macroeconomic conditions adversely impacted net dollar retention rate, which fell to 105% from 107%.
Reliance on AWS Infrastructure Operations heavily rely on third-party cloud partner, Amazon Web Services; disruption could adversely impact business.
Ongoing Legal Proceedings Subject to securities class action and derivative complaints seeking unspecified damages, fees, costs, and rescission.
Future R&D Expense Growth Expect research and development expenses to continue increasing in dollar amount for the foreseeable future.

Outlook

Liquidity Sufficient Short Term Existing liquidity sources believed sufficient to meet working capital and capital expenditure needs for next 12 months.
Future Capital Requirements Uncertain Long-term capital needs depend on revenue growth rate, R&D spending, and potential future acquisitions or investments.
New Accounting Standard Review Currently assessing impact of ASU 2025-06 regarding targeted improvements to internal-use software accounting guidance.
Continued Sales Investment Expected Expect sales and marketing expenses to increase in dollar amount while declining as percentage of revenue long term.

Peer Comparison

Revenue (TTM)

Compass, Inc.COMP
$6.64B
+24.3%
Global Business Travel Group, Inc.GBTG
$2.52B
+5.7%
Blackbaud, Inc.BLKB
$1.14B
-1.1%

Gross Margin (Latest Quarter)

Asana, Inc.ASAN
89.7%
+0.9 pp
Freshworks Inc.FRSH
84.8%
+1.0 pp
BlackLine, Inc.BL
75.1%
-0.1 pp

Key Metrics

Symbol
Market Cap
P/E (TTM)
ROE (TTM)
Debt to Assets
COMP$4.81B-88.2-8.9%29.1%
GBTG$3.66B371.70.8%2.3%
AGYS$3.57B145.78.8%4.9%

Long-Term Trends

Last 4 Quarters
Revenue
Net Income
Operating Cash Flow
4Q Revenue CAGR
+3.4%
Moderate Growth
4Q Net Income CAGR
N/M
Profitability Shift
Cash Flow Stability
100%
Strong Cash Flow

Research & Insights

Reports
All Years

  • Form 10-Q - Q3 2025

    Period End: Sep 30, 2025|Filed: Nov 5, 2025|
    Revenue: $215.12M+15.3%
    |
    EPS: $-0.02-79.8%
    Miss

  • Form 10-Q - Q2 2025

    Period End: Jun 30, 2025|Filed: Jul 29, 2025|
    Revenue: $204.68M+17.5%
    |
    EPS: $-0.01-91.2%
    Miss

  • Form 10-Q - Q1 2025

    Period End: Mar 31, 2025|Filed: Apr 29, 2025|
    Revenue: $196.27M+18.9%
    |
    EPS: $-0.00-94.5%
    Miss

  • Form 10-K - FY 2024

    Period End: Dec 31, 2024|Filed: Feb 20, 2025|
    Revenue: $720.42M+20.8%
    |
    EPS: $-0.32+31.9%
    Miss

  • Form 10-Q - Q3 2024

    Period End: Sep 30, 2024|Filed: Nov 6, 2024|
    Revenue: $186.58M+21.5%
    |
    EPS: $-0.10-9.8%
    Miss

  • Form 10-Q - Q2 2024

    Period End: Jun 30, 2024|Filed: Jul 30, 2024|
    Revenue: $174.13M+20.0%
    |
    EPS: $-0.07-43.9%
    Miss

  • Form 10-Q - Q1 2024

    Period End: Mar 31, 2024|Filed: May 1, 2024|
    Revenue: $165.14M+19.9%
    |
    EPS: $-0.08-47.8%
    Miss

  • Form 10-K - FY 2023

    Period End: Dec 31, 2023|Filed: Feb 16, 2024|
    Revenue: $596.43M+19.8%
    |
    EPS: $-0.47+42.7%
    Miss